Millicom Ghana Limited - Tigo

 +233 27 7555888
Millicom Place Barnes Road

Millicom International Cellular (MIC) S.A., operators of Tigo, is a leading international developer and operator of cellular telephone services worldwide primarily in emerging markets operating across Latin America and Africa. The company provides affordable, widely accessible and readily available cellular telephony services to more than 30 million customers in 13 emerging markets in these continents. The success of Tigo is based on the triple 'A' business model which stands for Affordability, Accessibility and Availability. This guarantees that our subscribers experience the best services at the most affordable rates throughout our 10 regions of Ghana and beyond. Our Vision Our objective is to provide people in emerging markets the freedom to access today's world. To make this happen we create 'A world where mobile services are affordable, accessible and available everywhere and to all'. Our Mission We provide services for people who want to stay in touch, to belong to communities and to be informed and entertained, enabling them to express their emotions and enhance their lives. We deliver the 3 A’s, Affordability, Accessibility and Availability; providing affordable services, good coverage and ease of purchase AND use. We focus on consistently meeting and exceeding customer’s expectations and developing an inspirational brand. Our Values Integrity – Respect –Passion – Performance is a matter of integrity, respect and passion… Focusing on all three values together is essential to create sustainable success. We treat the Company as if it is our own.

1 . Brand Communication Manager
17 June 2016

Role Purpose

As Brand Communication Manager responsible for:

·        Including all internal and external consumers and customers

·        Efficiently using the budget and tracking performance

·        Delivering results according to Tigo brand design & equity objectives

·        Consultancy for category and segment managers to develop most efficient business and communication plans

·        Ensuring a common language across the organization

  • Analyze product/service performance and prepare market feedback report

 Core Responsibilities


·        Is responsible for an effective flow of information and keeping managers and employees well informed

·        Meets with the managers in Consumer Department

·        Performs all managerial HR tasks in accordance with Tigo People policies

·        Ensures successor planning and professional development

·        Motivates his/her people

  • Is responsible for own development


·        Reports on brand performance

·        Translates consumer strategy into action plan in cooperation with the brand specialists

·        Ensures that departmental action plan is implemented

·        Is responsible for optimal staff planning

·        Determines which resources (financial, staffing and organization) and time schedules are required to achieve objectives

  • Prepares budget and forecast


·        Contributes to Tigo’s network(s) in own area of expertise

  • Ensures that all internal and external communication is aligned with brand standards

 Entrepreneur/Brand Management

·         Consults and agrees business communication plans and their execution with category and (segment) managers

·        Leads and agrees all media buying contract negotiations (ATL, BTL)

·        Produces communication and trade material

·        Pretests and posttests ads and other communication items

·        Manages sponsorship and other investment profitability

·        Anticipates and organizes commercial requirements

·        Understands the investment nature and aligns it with the business opportunities

·        Defines adequate valuation and expected negotiations specs for investments

·        Measures brand awareness and acts accordingly

·        Maps current brand position, identifies new positioning opportunities and gives feedback to the Consumer Manager

·        Manages brand consistency across the organization

·        Validates the brand consistency in the product pipeline

·        Coordinates with Tigo people knowledge of the brand on a systemic basis

  • Works in teams with other Brand Communication Managers to maximize opportunities and synergy (i.e. advertising campaigns, regional marketing, merchandizing)

·        University degree, preferable in marketing, social, communication or arts; Masters is a plus

·        Senior marketing and managerial experience

  • Preferably specialization in  brand management


Essential Knowledge

·        Finance

·        (Project) management

·        Leadership

·        Business and communication plan

·        Development and analysis

  • English

Click here to apply on the company website

2 . Project Management Office Support
17 June 2016

Role Purpose

To provide leadership and vision to the Project, Program and portfolio  Management process in the Operation, address common project management issues in order to support and facilitate project success – to deliver in time, on budget and with the desired quality

Key Responsibilities

Global PMO Frameworks
Support the implementation of the Global PMO Framework Model for areas of the Factory within all operations
• Working with Local PMOs, to ensures project, program and portfolio management methodology in the Operation is compliant with Millicom Project Management competency framework
• Ensuring that all projects have the correct artefacts, and they meet agreed quality standards and are stored in within confluence.
• Produce Compliance reporting for key aspects of the frameworks, ie artefacts, usage, etc, by operation
• Ensuring Common Standards are monitored and maintained
• Support the delivery of the Automated Reporting for all operations
• Support TCO reporting for all projects, ensuring each project is measured against triple constraints.

Global PMO Tools
Support the mission of providing standardised tools
• Ensuring that Data Quality is maintained by managing changes as required
• Perform Project Audit Functions
• Support Development of Global/Regional/Local Dashboard Reporting

Global PMO Culture and Change Management
Support the implementation of PMO Culture
• Ensuring all local PMOs have the support they need to ensure they implement the PMO culture
• Supporting all change management activity
• Manage Feedback

Global PMO Policies and Processes
Support the development of Global PMO Process and Policies
• Support implementation and communication of Global PMO Processes and Policies

Global PMO and Communication Plan
Support the establishing a Common PMO language
• Supporting the Alignment of Global and Local PMO teams , eg, establishing Key Project Management Definitions
• Support in establishing Tigo University and Training
• Manage PMO community tools, SharePoint, yammer

Global PMO Risks and Issue Management
Supporting and Sharing Key lessons learnt
• Ensuring that risks are captured and escalated appropriately - through reporting
• Capture all lesson learnt and making them available to all operations via local PMOs

Knowledge in;
-Cellular Technologies, Project management, Basic Financial Understanding, Excellent Tracking Skills, Good Analytical Skills and report capability

-Minimum 1st Degree, PMP qualification or any related certification

-Project Management/PMO experience preferred

-Good Communicator, Sound Business Acumen
-Reporting and Microsoft Project
-4 "E's" individual - Energetic, Energizing others, Edge to make decisions, Execute decisions
-Leadership, mentoring and coaching skills

Apply on company website

3 . Commercial Legal Manager
17 June 2016

(a) To provide legal support to other functions in the business to achieve team targets and corporate goals in a timely and professional manner.

(b) To provide general legal advice and bring a commercial outlook to the law.

You must be open-minded, passionate and the way you work must energizes others. You must be committed to the timely delivery of a job well done. You are expected to behave with integrity and transparency. You must lead by example and promote the “bottom-up” approach to work in line with Tigo's work culture.

Key Responsibilities

You will drive and be the key owner to the following responsibilities:

• Drafting and reviewing of contracts and documents on transactions affecting the business and participating in meetings and negotiations (where necessary) to ensure minimal exposure by the company to external parties.

• Reviewing and proactively identifying legislative, regulatory and other legal developments and threats that affects or could potentially affect existing and anticipated contractual arrangements.

• Preparation and circulation of monthly updates on legislative/legal developments to relevant internal stakeholders.

• Analysing commercial cases/issues affecting the company and advising on strategy, settlement, litigation or ADR as the case might require.

• Providing commercial legal opinions and following up on issues arising in consultation with the Head of Legal.

• Attending court hearings, meetings and workshops which have commercial legal implications affecting Millicom as requested by the Head of Legal.

• Assisting with any other legal work assigned by the Legal Manager.

1. Bachelor of Laws (LLB)
2. Qualifying Certificate in Law (admitted to practice in Ghana)
3. Minimum of 5years experience at the Bar and at least 2years experience working in a similar role.

Minimum of 5years experience at the Bar and at least 2years experience working in a similar role.

• Ability to communicate, influence, and lead teams
• Should possess satisfactory interpersonal skills, ability to work in a team and should be results oriented.
• Full ability to speak, read, and write in English language is a must

Apply Online

4 . Seed Transformation Program Facilitator - West Africa
23 April 2016

Stanford University Global LLC is seeking qualified candidates for the Seed Transformation Program Facilitator in Accra, Ghana.  The Seed Transformation Program Facilitator will deliver advising and tools necessary to transform West African business leaders and their companies. The Seed Transformation Program Facilitator enables growth and scale by providing practical, insightful and inspirational guidance to small and medium-sized business leaders and their management teams. This position reports to the Regional Manager, Seed West Africa.

Building on Stanford's decades-long history of educating innovators in Silicon Valley, Stanford Institute for Innovation in Developing Economies (Seed) is now bringing this innovative mindset and practical business training to entrepreneurs in Africa.

The 6-month-long Seed Transformation Program (STP) curriculum is customized for founders and senior leaders of high-potential small and medium-sized companies in developing economies who have the potential to, and are committed to, growing and scaling their businesses.  

In 4 week long, highly interactive sessions over six months, leaders/founders will be exposed to, and deploy, tools and methodologies to help grow and transform their businesses.

In seeking transformative growth of businesses, traditional classroom learning is not enough. That is why the STP program is built to be highly interactive, and to allow leaders to both discover and apply the tools and methodologies that will help them transform their businesses.

Following each of the 4-week long curriculum sessions, leaders/founders will share their learning with their management teams through Stanford Seed facilitated workshops.  Leaders and their teams will also work on projects designed to plan for the growth and scale of their companies.  By the end of the 6 months, each leader/founder will complete a Transformation Capstone: a plan for growth and scale of his/her business.

5 . Inside Sales Agent
14 April 2016
  • Develop business through cold calls to new and current leads
  • Attain minimum number of calls everyday to present leads
  • Explain clearly and precisely features and advantages to prospects in entire non-technical terms
  • Maintain and update accurate notes in CRM system as well as records according to necessity and instructions
  • Comply with all company policies for safeguarding client and related corporate proprietary details
  • Participate in industry events voluntarily to promote prospects

Qualification and Requirements

  • A minimum of a Diploma required
  • At least 1-3 years working experience
  • Must be willing to work for the whole week (Saturday and Sunday inclusive) 
  • Duty time - Shift Wise ( 7 am to 5 pm / 10 am to 7 pm / 12 noon to 9 pm )
  • Must know how to deal with the customer 
  • Must be fluent in English